About Us

Jones Radiology is a doctor-owned and operated imaging practice with a century of expertise in diagnostic and interventional radiology across South Australia and Alice Springs. With 30 clinics and a team of over 700 professionals, we are committed to making a meaningful difference in the lives of our patients each day.

About the Role

We have an exciting opportunity for an IT Support Specialist to join our team full-time at our Eastwood Head Office. In this role, you will provide technical support - whether that's fixing an issue, setting up a new device or supporting the systems we all rely on every day. This role is hands on and makes a real difference by keeping things running smoothly, you'll be helping our teams stay focused on what they do best: delivering excellent care to patients. If you enjoy solving problems, working with people and being part of a supportive team, this could be the role for you! 

As a IT Support Specialist at Jones Radiology, you will: 

• Provide technical support for office applications, devices (PCs, printers, mobile phones) and remote access issues

• Work with internal teams and vendors to resolve technical issues.

• Offer ad-hoc training and help create support documentation.

• Handle operational requests and follow Service Desk procedures.

• Identify trends in common issues and report emerging problems.

• Assist with ICT equipment as needed.

• Support business applications, working with I-MED and other service providers.

• Keep documentation up to date with changes and updates.

• Monitor systems and resolve issues proactively.

• Participate in the on-call roster when required.

About You

• At least 2 years experience in IT Support or similar role.
• Tertiary qualifications or certifications in Information Technology (desirable).
• Proven experience providing general IT support and troubleshooting, particularly in Office 365 and other environments.
• Proactive and able to work independently, while also thriving in a collaborative team setting.
• Strong customer service skills, with the ability to build and maintain professional relationships with internal stakeholders.
• Excellent communication and interpersonal skills and a genuine passion for helping others.
• Available to work varying shift patterns to support the Practice. 

Why You'll Enjoy Working Here

• Competitive remuneration package with flexible work options.
• Generous parental leave provisions and phased return-to-work options.
• Opportunities for career advancement and ongoing professional development.
• Access to wellness programs, fitness facilities, and confidential counselling services.
• Vibrant work environments with individualised team cultures and social events.
• Practice-wide events including an Annual Dinner, Family Picnic, Staff Conference and holiday celebrations.

For more details about this opportunity, please email [email protected]

Explore more opportunities at www.jonesradiology.com.au/careers and connect with us on LinkedIn!